Senior Technical Support Engineer - OSS/BSS

About the job

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary

We are seeking a skilled and motivated Senior Technical Support Engineer with strong expertise in Linux/UNIX systems, Kubernetes, and Shell scripting, along with hands-on experience in telecom protocols and online charging systems. The ideal candidate will be responsible for ensuring system stability, handling incidents, and supporting business-critical applications in a high-availability environment

Key Responsibilities

- Provide L2/L3 support for  Online Charging Systems (OCS)  and related telecom infrastructure.

- Troubleshoot and resolve issues related to  HTTP2/REST, Diameter, and SS7 protocols .

- Perform  preventive health checks , monitor  network stability , and ensure optimal system performance.

- Handle  incident management , including hot and critical issues, and perform  KPI and traffic analysis .

- Configure and maintain  business/tariff products  and ensure accurate deployment.

- Work collaboratively with a team of skilled engineers to resolve complex technical issues. Participate in  24/7 shift rotations , including weekends and holidays, as per business requirements

Job Requirements

- Strong knowledge of  Linux/UNIX systems  and  Shell scripting .

- Hands-on experience with  Kubernetes  and containerized environments.

- Good understanding of  HTTP2/REST APIs ,  Diameter , and  SS7  protocols.

- Experience in a  customer support environment , preferably in telecom or network services.

- Familiarity with  incident, problem, and configuration management  processes.

- Proficient in  Couchbase ,  Elasticsearch , and  Kafka .

- Strong  logical and analytical skills  with the ability to prioritize and multitask.

- Excellent  verbal and written communication skills  in English.

- Willingness to  learn new technologies  and stay updated with industry trends.

- 6 - 10 years of relevant experience in the above areas

Preferred Qualifications:

- Experience with  monitoring tools  and  log analysis platforms .

- Exposure to  DevOps practices  and  CI/CD pipelines .

- Knowledge of  cloud platforms  (AWS, GCP, or Azure) is a plus.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.