Business Analyst – (Client Engagement Services)

About the job

Business Analyst – (Client Engagement Services)

What makes Gartner a GREAT fit for you?   When you join Gartner, you’ll be part of a fast-growing team that helps the world become smarter and more connected. We’re the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can’t find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development — as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.  About this role:    The Global S&O arm of Gartner is currently seeking talented people to join its Client Engagement Service (CES) team in India.  As a member of this team you will drive client engagement and service productivity programs across Gartner. You will work towards driving integrated approach across Gartner’s key functions – Business units under Global Service & Delivery (GS&D), Sales, BTI and Products and their leaders with the central goal of improving client retention through high value engagement mechanisms. You will also get an opportunity to work on some of the high impact workstreams to drive key organizational, service associates & team level engagement goals.

What you’ll do:    The CES Engagement Campaigns Team is responsible for driving client engagement across Gartner offerings, including Gartner research content, conferences, virtual events, and other high-value client programs through targeted outreach campaigns. This role sits at the intersection of campaign operations, analytics, and stakeholder enablement, with a strong focus on delivering meaningful client interactions at scale. The team closely partners with Services, Conferences, Marketing, and Platform teams to develop targeted outreach strategies, improve campaign performance, and deliver actionable insights that help advance CES business priorities with an ultimate focus on increasing client engagement, adoption, and retention.

Core Operations

- Own end-to-end execution of client engagement campaigns across assigned products, practices, and business units.

- Build and deploy targeted email campaigns, including audience selection, content curation, template creation, testing, and launch.

- Partner with stakeholders to define campaign goals, messaging, and target client segments.

- Continuously enhance campaign templates and outreach journeys to improve engagement and conversion.

- Ensure operational excellence through rigorous quality checks and campaign governance.

Problem Solving & Continuous Improvement

- Track and analyze campaign performance metrics such as opens, clicks, engagement, and conversion rates.

- Use data and A/B testing to identify opportunities and improve campaign effectiveness.

- Identify engagement trends, uncover gaps, and generate actionable insights to drive client outreach strategies.

- Streamline processes, implement best practices, and leverage automation to improve efficiency and scalability.

- Share performance insights, key learnings, and recommendations during operational review forums.

Stakeholder Collaboration

- Enable stakeholders with dashboards, reports, and insights that support engagement tracking and decision-making.

- Act as a trusted partner by managing campaign-related requests, providing analysis, and recommending actions.

- Collaborate with cross-functional teams to design and execute initiatives that increase client engagement.

- Communicate campaign outcomes and strategic recommendations to influence stakeholder decisions and priorities.

What you’ll need:

- MBA with 0-4 years of work experience

- Strong leadership skills to build capability within the team and collaborate with other team leads to ensure the larger goals are met

- Good command of knowledge related to Information technology, product development and its application to business

- Knowledge/experience on analytical problem solving, analytical tools

- Exposure and understanding of lean six sigma, lean diagnostics, T&M and other process improvement techniques would be a big plus

Who you are:

- Developing professionals with strong business acumen, problem solving leadership (qualitative & quantitative).

- High on champion mindset and a quick learner

- Strong orientation towards operational and business excellence

- Strong communication and collaboration skills

- Innovative mindset and inclination to solve business problems

- Analytical thinker with experience deriving business insights from data analytics

- Detail-oriented with high personal standard for quality

- Comfortable in working with cross-functional teams

- Skillful in managing expectations of varying stakeholders (internal & external)

What we offer:   In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

- Competitive base salary

- Flexible work environment

- A great work culture   #LI-MS7

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:114893

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