Vice President, Site Reliability Engineer

About the job

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Site Reliability Engineer

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.

Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside our company.

We cultivate a culture of inclusion that respects the individual strengths, perspectives, and experiences of our employees. We believe our differences enable us to make better decisions, drive innovation, and deliver stronger business results.

Overview

The Payment Networks Business Operations team is seeking an accomplished Vice President, Site Reliability Engineering to provide strategic, technical, and people leadership for some of Mastercard’s most critical payment platforms.

This leader will define and execute the Site Reliability Engineering strategy across the organization, strengthening the availability, resiliency, scalability, performance, and operational readiness of applications, services, and platforms.

The ideal candidate combines deep technical expertise with strong business and organizational leadership. They will have a proven record of operating complex, highly available, low-latency platforms and building high-performing, globally distributed teams.

This role requires a leader who can move effectively between long-term strategy and complex technical challenges, influence executive and engineering stakeholders, and translate operational insights into measurable improvements to customer experience, risk, and platform performance.

Business Operations serves as the production-readiness steward for Mastercard products and platforms. We partner closely with Product, Software Engineering, Architecture, Infrastructure, Cybersecurity, and other technology teams to design, build, implement, and support resilient services.

Our teams help ensure that availability, capacity, performance, monitoring, automation, recoverability, and operational support requirements are incorporated throughout the product delivery lifecycle.

We are advancing the adoption of modern SRE and DevOps practices across Payment Networks. This includes:

- Reliability and resilience engineering - Observability and service-level management - Automated detection and remediation - Incident and problem management - Capacity and performance engineering - Production readiness and change governance - CI/CD and deployment automation - Risk management and regulatory compliance - Operational intelligence and AI-assisted operations - Continuous learning through post-incident reviews

Technical Skills

Experience in several of the following areas is preferred:

- Programming or scripting using languages such as Python, Go, Java, Bash, or similar - Linux or Unix systems and network fundamentals - Cloud platforms such as AWS, Azure, or GCP - Kubernetes, containerization, and orchestration - CI/CD and software-delivery automation - Infrastructure as code and configuration management - Observability platforms and OpenTelemetry-based instrumentation - Distributed systems, APIs, messaging, and streaming technologies - Performance testing, capacity modeling, and workload analysis - Automated remediation and AI-assisted operational capabilities

Education Bachelor’s degree in computer science, engineering, information systems, or a related technical discipline, or equivalent practical experience. Advanced technical, business, or leadership education is beneficial but not required. Relevant industry certifications in cloud, reliability engineering, cybersecurity, risk management, or IT service management are beneficial.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;

- Ensure the confidentiality and integrity of the information being accessed;

- Report any suspected information security violation or breach, and

- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.