Content Strategy Analyst II

About the job

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Content Strategy Analyst II

Summary: Content Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages.

Overview: This position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies. • Are you passionate about technology and finding new ways of doing things that challenge the status quo? • Do you enjoy finding new solutions for delivering digital content? • Do you enjoy working on a team that interfaces with business partners across the globe? Job Posting Details

Role: • Work with cross functional Teams and multiple Business/Product Owners to create and update technical content • Accountable for the successful completion of high-quality projects within the technical writing function • Ensure updates are made to content in accordance to the CS&D writing standards • Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile • Provide excellent customer service to our business partners and customers • Author in XML or markdown, a tool utilized for content creation and editing • Publish technical content to multiple platforms and output types, such as PDF, HTML, Wiki, and online help file generation

All About You: • Possesses strong organizational and time management skills • Exhibit strong written and verbal communication skills • Technologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks • Adaptable to dynamic change and ambiguity thriving in a fast-paced environment • Ability to identify process improvement opportunities • Team player, ability to interact and consult with various levels throughout the organization to cultivate and expand partnerships • Exhibit the highest degree of professionalism, accountability, and empowerment to drive results • Basic working understanding of content localization • Ability to work independently including the ability to problem-solve and troubleshoot • Experience with Microsoft Office products • Experience with or prepared to learn content management system (CMS) and other authoring tools, such as Ixiasoft, Oxygen, XML, xMetal, Visual Studio Code • Basic understanding of DITA/XML, HTML, and PDF • Familiarity with taxonomy and entitlements within HTML, Markdown, and XML • Willingness to learn and expand knowledge of Information Architecture • Willingness to mentor and train peers • Experience with MSTP/Chicago/any other technical publication guidelines

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;

- Ensure the confidentiality and integrity of the information being accessed;

- Report any suspected information security violation or breach, and

- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.