Software Development Engineer, Alexa Connections

About the job

Alexa Connections is on a mission to become the world's most trusted communication agent, spanning across calls, text, email, and the ever-expanding surfaces where people connect. We're building intelligence that keeps customers connected effortlessly to their network and beyond, while putting their trust and privacy first. As an Applied Scientist, you'll help build the smartest communications agent for people, an agent that understands intent, context, and relationships, and that acts on a customer's behalf to make every interaction feel effortless and genuinely helpful

Key job responsibilities You'll research and build the intelligence that helps people stay connected to the ones who matter. A central part of this is modeling each customer's personal connections graph, a privacy-first representation of their relationships and communication patterns, and using it to power an assistant that is context-aware and grows more helpful over time. You'll draw on large language models, agentic reasoning, and personalization to anticipate who, when, and how a customer wants to connect, and to act on their behalf across calls, text, and email. It's open-ended research applied to a real product, turning advances in personalization and memory into an agent that genuinely understands the people in a customer's life.

About the team We're building up the Alexa Connections science team, so you'll join early and grow alongside it. You'll work closely with experienced scientists and engineers invested in your development, with plenty of mentorship, room to broaden your skills, and the chance to own meaningful problems as you grow. It's a supportive place to do impactful work early in your career, shaping how millions of customers connect every day.

Basic qualifications - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 3+ years of Video Games Industry (supporting title Development, Release, or Live Ops) experience - Experience programming with at least one software programming language

Preferred qualifications - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelor's degree in computer science or equivalent

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