Consultant - Payment Operations

About the job

Key Responsibilities: - As an Consulant in our Payment Processing team you will –Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail & Institutional businesses

- Reconcile incoming customers' money with their transactions and making sure their wallets have sufficient balance for the execution of their transactions.

- Onboard new Institutional, SME, and enterprise clients on Nium's platform.

- Monitor, investigate, and resolve payment processing issues.

- To verify statements for various banks and currencies before reprocessing or refunding transactions.

- Creating monthly Invoices for clients and tracking their settlement.

- Coordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out

- Work with Account Managers and Customer Service teams to resolve customer complaints.

- Publish MIS reports to the management and internal stakeholders.

- Organize workflow to meet department objectives.

- Work with Product and Technology teams to improve process efficiency and automation.

- This role will require you to work in a rotational shift environment. Also, given Nium operates across multiple geographies there are no fixed holidays, and we follow a flexible holiday schedule.

Requirements: - Bachelor's degree with 2-5 years of experience working in Payment Processing, preferred knowledge of Cross border remittances

- Can prioritize, organize, and execute tasks with minimal supervision.

- Demonstrates strong interpersonal and communication skills.

- Demonstrates ability to work with a high degree of quality.

- Demonstrates strong problem-solving/Issue Resolution skills.

- Hands-on experience in MS Office and tools within it.

- Possesses Behavioural competencies such as Customer-centricity, confidence, go-getter mindset, curiosity, comfortable to multitask on systems, can relate to Tech as an end-user, team player, flexible, looks for improvements in pursuit of operational efficiency.