Sr Software Engineer

About the job

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

Job Description - Build high-quality, clean, scalable AI-native systems by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)

- Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.

- Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs

- Help design and implement new products and features while also enhancing the existing product suite

Qualifications - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

- 5-8 years of experience with Java or a similar OO language

- Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations

- Experience with any of the modern UI frameworks like Angular, React or Vue

- Analytical and design skills

- Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools)

- Hands-on cloud-native and AI-native systems

- Hands-on of experience with LLM/AI systems at scale, including prompt engineering, agent design, retrieval systems, and production AI/ML services

- 1+ years of hands-on experience building and scaling systems with third-party AI/ML services and platform APIs across multiple cloud providers

- Expert-level proficiency in Python, or Java, or and JavaScript/GlideScript; deep expertise in ServiceNow scripting, APIs, and platform architecture

- Expert knowledge of LLM orchestration frameworks, RAG architectures, retrieval optimization, and vector database technologies

- Expertise in building evaluation frameworks, metrics systems, and production monitoring for AI/ML systems

- Experience with and strong opinions about secure coding practices, responsible AI, and compliance requirements

- Experience leading customer-critical initiatives or providing technical leadership on strategic accounts

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.   Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.  Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.  From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.