Program Manager, Commercial Solutions

About the job

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Global Business Services’ (GBS) Commercial Solutions team ensures operational and programmatic excellence across deal cycles, increases revenue through the development of transformative commercial constructs, and drives closure of Stripe’s sold portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users, and cross-functional teams. GBS’s priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as User feedback and market insights. This role sits within Global Business Practices’ Commercial Solutions team, responsible for developing, launching, and maintaining commercial constructs and programs to drive revenue for Stripe.

What you’ll do

Stripe’s Global Business Services’ Commercial Solutions team is looking for a Commercial Solutions Program Manager to own the end-to-end programmatic development of commercial and GBS launch readiness programs that drive revenue for Stripe. Programs have a large scope and/or impact in nature, including owning the development and support of first-of-its-kind commercialization efforts, ongoing program support (pre to post-launch), custom deal support related to the program, ownership of related enablement and communications, as well as acting as a change agent across the business.

You will be responsible for the end-to-end management of commercial and/or GBS launch readiness programs, driving cross-organizational alignment through the delivery of related outputs. This role requires a background in program management and commercial program experience, change management, a strong understanding of and experience in scaling global, cross-organizational mechanisms.

The candidate will have experience in program ownership and management, custom pricing strategies, and a background in supporting selling motions. The candidate will have strong communication skills and executive presence to effectively communicate with Stripes from sellers and Deal Strategies through to senior leadership. You will love this job if you are a natural relationship and mechanism builder.

Responsibilities

- Independently lead large-scale, cross-functional commercial or GBS launch readiness programs that have Stripe-wide impact, often first-of-their-kind programs and initiatives.

- Manage and lead highly complex programs that require considerable resources and high levels of functional and technical integration and knowledge.

- Support the commercial program deal motion, partnering with Deal Pricing and/or Deal Strategy Strategists, sellers, and internal stakeholders to create custom commercial approaches.

- Work cross-functionally with sales teams, sales leaders, services and support teams, product teams, and other cross-functional teams to develop, launch, and scale commercial programs, continuously evolving the ways Stripe goes to market to support commercialization efforts.

- Identify, surface, and address systemic, broad issues and gaps, proposing holistic solutions to address root causes.

- Work through complex programmatic problems at scale across go-to-market and Stripe, proposing creative solutions.

- Partner with cross-functional teams such as Legal, Finance, Accounting, service teams, and product teams to resolve and remove internal blockers.

- Act as a liaison among Sales, Deal Pricing and Deal Strategy Strategists, and other stakeholders for custom elements.

- Run meetings, working sessions, and exercises that help the leadership team improve effectiveness among themselves and across the organization.

- Advocate on behalf of a position and quickly gain cross-functional alignment on that position.

- Quickly build credibility and trust with internal stakeholders.

- Lead projects to solve existing commercialization issues.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

- BA/BS degree in Business, Technology, Finance, or Economics.

- 10+ years of experience in program management, commercial strategy, economics, deal management, or pricing, including ownership of program strategy or business operations and direct experience in commercial pricing model program management, deal management, and/or oversight.

- Experience driving cross-team mechanism development end to end, including ideation, planning, execution, launch, and post-launch support.

- Experience working in ambiguous, quickly scaling environments, with a high degree of agency.

- Experience engaging with senior executives on high-priority initiatives, as well as the ability to work effectively across internal and external organizations.

- Ability to articulate and understand business strategy at the C-suite level to gain credibility and advise organizations on how best to achieve their business goals through commercial programs.

- Strong written and verbal communication, presentation, negotiation, and project management skills.

- Ability to establish credibility and maintain working relationships with internal stakeholders involved with commercial constructs, including Legal, Finance, and Accounting.

- Experience presenting data and metrics to senior leadership.

- Strong ability to advocate for a position, even in the face of pushback.

Preferred qualifications

- Direct commercial construct launch oversight and experience

- Payments industry experience

- MBA degree in Business, Technology, Finance, or Economics

- Possess PgMP or PMP certification