Senior Product Manager - Technical

About the job

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Manager - Technical

Who is Mastercard?

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Technology at Mastercard

What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.

And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.

Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what’s next.

Payment Enablement Program's Switching Security Product is responsible for performing Card holder Authentication (PIN related operations) and Card Verification (Cryptogram validation) for the payment Authorization as part of the payment life cycle.

Role & Responsibilities

All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive – with a relentless focus on our customers. As a Senior Product Manager - Technical at Mastercard, you are expected to perform the following general responsibilities:

Owns the working backwards document and vision for one or more features

Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories

Recommends trade-off decisions on platform product features/depth of features/backlog items

Uses runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requests

Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams

May participate with the business in customer research to inform platform product feature needs Coordinates with interdependent teams on platform product requirements

Keeps close to the design of the user experience

Continuously monitors feature development at the feature level adjusting throughout implementation as needed

Reviews product demo against acceptance criteria for the feature set

Identifies issues that will keep the platform features from delivering on time and/or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues

Mentors team members

All About You

Demonstrated ability to operate with complete independence and autonomy

Experience in agile delivery methodologies

Like to dive deep into the operational characteristics of the product

Can communicate to executives, peers, and staff with impact, eloquence, and authenticity

Ensures features and associated documentation are clear and easily consumable by other engineering teams.

Demonstrated experience building organizational relationships, partnering with, and influencing teams while commanding the respect of the individuals on the team

Bachelor's degree in software engineering, computer science, information technology or related discipline preferred, or equivalent work experience

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;

- Ensure the confidentiality and integrity of the information being accessed;

- Report any suspected information security violation or breach, and

- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.