AMS Consultant / Senior AMS Consultant

About the job

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description Roles & Responsibilities :

1. Application Managed Services ·       Manage end-to-end AMS services for enterprise applications. ·       Ensure application availability, stability, performance and SLA adherence. ·       Manage incidents, service requests, problems and changes. ·       Drive incident reduction through root-cause analysis and preventive actions. ·       Monitor application health and proactively identify potential service issues. ·       Ensure effective transition of applications into AMS. 2. SAP Application Support Experience in one or more SAP areas such as: ·       SAP S/4HANA ·       SAP ECC ·       SAP FICO ·       SAP MM / SD / PP ·       SAP SuccessFactors ·       SAP Ariba ·       SAP BW/4HANA ·       SAP Basis ·       SAP Integration / interfaces Experience with SAP AMS / SAP Application Support is highly desirable. 3. Oracle Application Support Experience across one or more: ·       Oracle E-Business Suite ·       Oracle Fusion Cloud ·       Oracle ERP ·       Oracle HCM ·       Oracle SCM ·       Oracle Database/application ecosystem 4. Non-SAP Application Support Exposure to enterprise application ecosystems such as: ·       Microsoft Dynamics / D365 ·       Salesforce ·       ServiceNow ·       Workday ·       MES / Manufacturing applications ·       PLM applications ·       Supply Chain applications ·       Custom Java / .NET applications ·       API / Integration platforms ·       Data & Analytics platforms Candidates need not have expertise across all platforms but should demonstrate the ability to operate within a heterogeneous enterprise application landscape . AMS Transformation & Automation A key expectation of the role is to move beyond traditional L1/L2/L3 support. The candidate should be able to identify opportunities for: ·       Automation of repetitive support activities ·       AI-assisted incident resolution ·       Automated monitoring and alerting ·       Self-healing / auto-remediation ·       Knowledge-based resolution ·       Chatbots / virtual support agents ·       Predictive incident management ·       Automated ticket classification and routing ·       Application performance analytics ·       Shift-left and self-service capabilities Experience with GenAI / AI agents / AIOps in AMS will be an advantage. Service Management Strong understanding of ITIL / ITSM practices including: ·       Incident Management ·       Problem Management ·       Change Management ·       Service Request Management ·       Knowledge Management ·       SLA / KPI management ·       Major Incident Management ·       Service Reporting ·       Continual Service Improvement Experience with tools such as ServiceNow, Jira, BMC or equivalent ITSM platforms is desirable. Transition & Transformation The candidate will also participate in: ·       Application transition / KT from incumbent vendors ·       Due diligence and application discovery ·       Knowledge acquisition ·       Support model definition ·       Runbook development ·       SLA/KPI definition ·       Transition planning ·       Stabilization ·       Continuous improvement ·       Application modernization initiatives ·       Cloud migration-related AMS Stakeholder Management ·       Work closely with CIO/CTO organizations and business stakeholders. ·       Coordinate with SAP, Oracle, Microsoft and other technology partners. ·       Manage customer escalations and service reviews. ·       Participate in governance meetings. ·       Communicate service performance, risks and improvement initiatives to senior stakeholders. ·       Collaborate with offshore/nearshore/onshore teams.

Qualifications Educational qualification: ·       Bachelor’s degree in engineering, Computer Science, Information Technology or equivalent. ·       8–15 years of relevant IT experience , preferably with significant AMS exposure. ·       Experience working in a large enterprise / GSI / multi-vendor environment . ·       Strong communication and stakeholder-management skills. ·       Ability to work across technology and business teams. Experience : 8–15 years in Application Managed Services, Application Support, IT Operations, or IT Service Management Mandatory/requires Skills :

Advantageous Experience ·       SAP + non-SAP integrated landscape ·       Oracle + SAP environments ·       Manufacturing applications ·       Global AMS engagements ·       Large-scale application transitions ·       Cloud AMS ·       AIOps ·       GenAI-powered application support ·       ServiceNow automation ·       Process automation / RPA ·       ITIL certification ·       Experience in GSI / managed services organizations

Additional Information