Salesforce Business Analyst

About the job

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

As a Systems Analyst, Candidate should be at least 3+ years of experience in Manual testing, and handling a project end to end along with defect tracking. Candidate should be able to analyze, test and work along with Business team, Analysts, developers on complex initiatives. Candidate should be able to write test cases, scripts, Jira stories and break them down into milestones to achieve the complete project. Candidate should be able to probe on defects/bugs, communicate and drive them to closure. Candidate should work closely with Production support lead, understand the issues raised by different business groups and provides solutions accordingly. Candidate should have Salesforce background and also be able to do top/down communication with ease.

Key Responsibilities

- Able to work and learn quickly

- Team player—communicates timely with team, partners and leaders

- Eager to learn

- Can keep up with a fast pace and still stay positive and organized

- Analytical skills

- Able to speak up and ensure their ideas/voice is heard

- Critical thinking skills

- Problem solving skills

- Positive outlook

- Strong analytical abilities and background

- Able to communicate directly with users and business partners by answering and resolving feedback and productions issues

- Ability to negotiate, have difficult conversations, build relationships across the company, and work closely

Required Qualifications

- Bachelor of Technology/Bachelor of Engineering degree in Computer Science, Information Systems or related technical field.

- Translate business requirements into detailed functional specifications, user stories, and acceptance criteria for Salesforce solutions.

- Manage and resolve Salesforce incidents, providing day‑to‑day support to ensure smooth business operations.

- Understanding and demonstrated experience working with web tools.

- Proficient computer skills, especially Microsoft Office applications

- Strong analytic skills; ability to understand complex systems and design communication around integration and interface points

- Able to write test cases, scripts, Jira stories for a business need, get it approved from the Business, follow through with developers, get the timelines and act as a liaison between the Business and Developer

- Proven experience in Software testing and quality assurance with a distinguished track record in testing complex software systems

- Competent in all types of testing (Functional, Regression, Integration)

- Capability to work with a multi-functional team of business owners, developers, business analysts, and quality assurance professionals.

- Knowledge of Quality management tools such as Jira.

- Understanding of the QA process/ SDLC in waterfall, continuous delivery, and Agile environments is required.

- Strong organizational skills: the ability to complete multiple tasks under time constraints and competing priorities.

- Excellent written and verbal communication skills (Ability to communicate effectively with technical staff, business analysts, management, and business team members)

- Work independently (full SDLC) with minimal supervision in a team environment

In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time Timings

(4:45p-1:15a) India Business Unit

AWMPO AWMP&S President's Office Job Family Group

Technology Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.