Sr Technical Program Manager, Amazon Pharmacy

About the job

Join Amazon Pharmacy's ambitious mission to build a next-generation Pharmacy fulfillment technology that is reshaping healthcare delivery. As a founding member of our new Bangalore team, you'll architect and develop mission-critical fulfillment technology that ensures medication safety for millions while enabling rapid delivery capabilities to scale the business. You'll work on complex distributed systems handling inventory management, order orchestration, and compliance-critical workflows, building from the ground up using Amazon's latest cloud-native technologies and AI/ML capabilities. The ideal candidate brings systems design experience, expertise in building highly available services, and passion for solving challenging technical problems where quality and compliance are paramount. You'll have the opportunity to integrate with advanced robotics and automation systems, while leveraging AI to optimize delivery speeds, enhance accuracy, and improve operational efficiency. Amazon Pharmacy is transforming how customers access healthcare by combining Amazon's customer obsession and operational excellence with pharmacy services - making it easier for customers to find, purchase, and receive their medications. This role offers a unique opportunity to shape the technical foundation of this rapidly growing business while directly impacting customer healthcare experiences. Your work will be instrumental in scaling Amazon's pharmacy operations and building technology that could fundamentally change how customers access their medications. If you're excited about delivering large-scale systems that require precision while maintaining Amazon-scale performance, we want to talk to you.

Key job responsibilities A Senior Technical Program Manager at Amazon Pharmacy Operations is responsible for the planning, execution, and successful delivery of complex technical programs that span multiple teams and have significant impact on business goals and customer experience. This is a strategic role requiring deep technical understanding combined with exceptional program management capabilities.

Key Responsibilities

Program Ownership & Delivery

Own successful delivery of large, impactful, and highly cross-functional programs while simultaneously tracking smaller projects

Scope and deliver complex, business-critical programs end-to-end, shaping the overall program strategy and roadmap Manage complex initiatives spanning organizations in support of larger business objectives

Technical Leadership

Work directly with engineering teams on architecture decisions and technology strategy

Understand business strategy and technical design approaches within the pharmacy domain Gather requirements, document functional and design specifications, and identify appropriate resourcing Solve ambiguous problems and proactively identify risks before they become blockers

Stakeholder Management & Communication

Build bridges among technology, compliance, legal, and security teams

Clearly communicate goals, roles, responsibilities, and desired outcomes across all levels Influence and optimize processes across teams, driving the right priorities and trade-offs Engage effectively at both executive and technical levels with superior written and verbal communication skills

Process & Innovation

Champion innovation and continuous improvement, designing novel solutions to empower teams

Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders Drive best practices, deal with ambiguity and competing objectives Follow Amazon's Working Backwards methodology, starting with customer and stakeholder needs

About the team Amazon’s mission is to make it easier for customers to access the healthcare products and services they need to get and stay healthy. Towards this mission, Amazon Pharmacy Fulfillment Tech strives to build technology to fulfill the world’s healthcare needs as fast as possible at the highest quality, lowest cost, and greatest convenience. While our near-term focus is building fulfillment technology to support Amazon Pharmacy, our North Star Vision is to support the fulfillment of any type of healthcare experience at Amazon. To that end, our systems are flexible enough to integrate with other in-house and third-party systems and extensible to accommodate the ever-growing and changing healthcare needs of our customers. Whether it is building our own software or integrating with other in-house and/or third-party services, we strive to leverage the best-in-class technology available to deliver delightful healthcare experiences to Amazon customers, starting with Pharmacy.

Basic qualifications - 7+ years of working directly with engineering teams experience - 5+ years of technical product or program management experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred qualifications - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

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