Customer Success Engineer - Costa Rica

About the job

Who we are

We're Redis. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At Redis, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

About the company

With locations on Mountain View CA (HQ), London, Costa Rica, Bulgaria, Tel-Aviv and Austin TX; we’re the world’s fastest in-memory database. From our open-source origins in 2011 to becoming the #1 cited brand for caching solutions, we’ve helped more than 10,000 customers build, scale, and deploy the apps our world runs on. With cloud and on-prem databases for caching, vector search, and more, we’re helping digital businesses set a new standard for speed.

About the opportunity

Redis is looking for highly talented Customer Success Engineers/Developers to join our CSE Team in Costa Rica.

Customer Success Engineers (CSEs) play a crucial role in our organization by assisting customers in overcoming obstacles, offering essential guidance for product adoption, and cultivating strong client relationships. They act as advocates for our customers within the company.

Additionally, CSEs promote company interests by identifying opportunities for upselling and cross-selling to existing customers. In essence, CSEs collaborate closely with customers in the post-sales phase, delivering comprehensive account management.

What you will bring to the table (requirements)

• 2+ Years as a developer and customer facing roles consulting, support or operations

Technical skillset

o Web Development:

▪ Understanding of front-end technologies like: HTML5, CSS3 (including preprocessors like Sass or LESS), JavaScript (and libraries like jQuery), Responsive design principles o Front-end frameworks: React.js, Angular, Vue.js and Back-end frameworks: Node.js, Express.js, Django, Flask, Ruby on Rails

o Database Management:

▪ Understanding of database management systems (DBMS) and querying languages: SQL (e.g., MySQL, PostgreSQL), NoSQL databases (e.g., Redis) o APIs and Services:

▪ Ability to integrate with and consume APIs (Application Programming Interfaces) provided by third-party services or platforms

o Basic DevOps Skills:

▪ Familiarity with basic DevOps principles and tools, such as: Docker for containerization, Kubernetes, Red Hat OpenShift, Continuous Integration/Continuous Deployment (CI/CD) pipelines, Cloud platforms like AWS, Azure, or Google Cloud Platform

o Problem-Solving Skills:

▪ Strong analytical and problem-solving abilities to identify and resolve technical issues efficiently. o Familiarity with using the latest tech deployment models

▪ Like Infrastructure-as-a-Services (IaaS), Software-as-a-Service (SaaS), and Platform-as-a-Service (PaaS)

Non-Technical requirements

o Excellent skills in research and analytics

o English level (reading and writing) (C1 – Advanced), Portuguese is a plus.

o A demonstrable obsession for customer satisfaction, earning and keeping trust with attention to the wider overall customer experience

o Track record of ownership of tasks and experience in time management and prioritization

o A proven history of self-development and proactive learning

Performance indicators

• CSE’s performance will be reviewed using the following key performance indicators:

• Productivity

• Time to resolve

• Customer Satisfaction

• Response rate for customer Satisfaction

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@redis.com. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws.

Redis reserves the right to retain data longer than stated in the privacy policy https://redis.com/legal/privacy-policy/ in order to evaluate candidates.