Manager, Software Engineering

About the job

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

About the Role

We are seeking a seasoned Manager, Software Engineering with 12+ years of experience to lead our Database Engineering and Cloud Infrastructure team. In this role, you will lead a team of high-performing engineers responsible for architecting, scaling, and optimizing multi-cloud relational and in-memory database platforms. You will bridge technical execution, engineering leadership, and strategic infrastructure planning across AWS and Azure environments.

Key Responsibilities

Technical Leadership & Architecture

- Lead the architectural design and operations of enterprise-grade, multi-cloud relational databases across AWS (RDS PostgreSQL, MySQL, Aurora) and Azure (Database for PostgreSQL/MySQL, Azure SQL Managed Instance).

- Drive high-availability architecture strategies, including Multi-AZ deployments, auto-failover groups, read replica scaling, and cross-region disaster recovery (DR).

- Oversee zero-downtime operations, including major-version engine upgrades, schema migrations, and blue/green deployment strategies.

In-Memory Infrastructure & Open-Source Strategy

- Manage scale operations for in-memory datastores (AWS ElastiCache, Azure Cache for Redis), focusing on cluster mode operations, eviction policies, and persistence tuning.

- Spearhead open-source caching initiatives and migration pathways from Redis to Valkey (e.g., AWS ElastiCache for Valkey) using zero-downtime tools like RedisShake to ensure open-source license compliance and optimize cloud spend.

Automation, Infrastructure as Code (IaC) & DevOps

- Enforce an IaC-first engineering culture using Terraform , OpenTofu , Bicep , or CloudFormation to eliminate manual configuration and console drift.

- Drive automated database provisioning, drift detection, and continuous integration/continuous deployment (CI/CD) pipelines for database schemas using tools like Flyway or Liquibase .

FinOps & Performance Optimization

- Partner with Finance and DevOps to drive FinOps practices: conduct cost allocation, rightsizing exercises, and reserved instance / savings plan management.

- Evaluate and implement optimal architectural tradeoffs between serverless and provisioned computing models (e.g., Aurora Serverless v2, Azure SQL Serverless).

- Monitor performance using AWS Performance Insights and Azure Diagnostics to optimize query performance, indexing, and resource usage.

Team Management & Operational Excellence

- Manage, mentor, and grow a team of senior database and cloud infrastructure engineers.

- Set operational standards, service level objectives (SLOs), and incident management practices for database availability, security, and scalability.

Required Qualifications

- Experience: 12+ years of total software engineering / infrastructure experience, with at least 3–5 years in an engineering management or technical leadership role focused on cloud databases.

- Multi-Cloud Mastery: Deep hands-on experience operating managed relational databases in both AWS and Azure environments at enterprise scale.

- In-Memory & Valkey Ecosystem: Proven track record managing Redis clusters and navigating Redis-to-Valkey migration strategies to reduce operational overhead and licensing costs.

- Automation & IaC: Mastery of Infrastructure as Code principles (Terraform, OpenTofu, Bicep, or CloudFormation) and database migration tooling (Flyway, Liquibase).

- FinOps Expertise: Demonstrated ability to optimize multi-cloud infrastructure costs, manage serverless vs. provisioned workloads, and deliver measurable cloud cost savings (20–30%+).

- Operations & Resiliency: Direct experience implementing automated backups, zero-downtime blue/green deployments, major version upgrades, and multi-region disaster recovery.

Leave the appropriate visa sponsorship statement below and remove the other statement:

Please note that visa sponsorship is not available for this position. Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com .

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance .

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.

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