Senior Software Engineer

About the job

Organization:  At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Senior Software Engineer SAP ABAP Location: Manyata Tech Park, Bangalore (Hybrid)

Business & Team: We are seeking experienced SAP ABAP engineers to join our squad to support and optimize SAP solutions that underpin critical banking operations. This role is responsible for ensuring the stability, performance, and continuous improvement of SAP Core Banking system. With close to 40% of Australia’s payments processed in this system, your impact here has significant impact and importance. Impact & contribution: As SAP Banking Technical Consultant, you will be responsible for guiding the designs within your SAP domain to align to the SAP Application Architecture. Specifically, as a Technical Consultant, you are responsible for identifying Build Inventory Items, designing and configuring Technicality and testing the Technicality to ensure business requirements are met. You would also be expected to build intimate relationships with the business to ensure we are delivering what the business wants and needs.

The Technical Consultant is required to:

- Provide L2 operational support and manage platform stability for SAP applications across production and non-production environments.

- Troubleshoot and resolve complex production issues through effective debugging and root cause analysis.

- Monitor system performance, proactively identify issues, and coordinate timely incident detection and resolution.

- Develop, enhance, and support SAP RICEFs in line with business requirements.

- Lead and manage service restoration activities for incidents across all severity levels, ensuring adherence to defined SLAs efficiently and minimise customer impact.

- Perform root cause analysis and drive resolution of recurring operational issues.

- Partner with infrastructure, platform, and security teams to maintain system availability, resilience, and performance.

- Support and contribute to continuous improvement initiatives, including enhanced observability and operational automation.

- Identify and implement tools and solutions that improve operational efficiency and increase self-service capabilities for product teams.

- Leverage AI and automation capabilities to improve incident analysis, troubleshooting, and resolution processes.

- Participate in on-call support and major incident activities as required.

Roles & responsibilities:

- Communicate with product and business teams to gather and analyse business requirements, translate it into technical design and prepare technical specification documents.

- Debug complex problems and provide excellent customer service by delivering superior code quality to specifications.

- Work closely with stakeholders and change management to identify impacts of system or application changes to business processes.

- Adherence to standardised development (Coding, testing, documentation).

- Participate in Agile events, internal team and status meetings, in project planning sessions with team members to analyse development requirements, provide design options, breakdown and estimates of work.

- Work on complex and distributed SAP landscapes.

- Provide support and participate in testing activities ensuring adequate automation coverage.

- Being bound to internal SAP release guidelines.

- Mentors and up-skills other engineering teams across different crews.

- Manage conflicts, issues and risks to optimize the solution and ensure alignment to scope.

- Continually learning modern technology best practices and bring them back to the group. Go above and beyond in improving quality and performance in the delivery of efficient, reliable and maintainable application and solutions that meet design and requirements specifications for technology projects.

- Adhere to the Code of Conduct . The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people.

- Undertake any other tasks assigned by your manager that you have the capability to perform safely in line with relevant internal Bank policies and external regulatory requirements.

Essential skills:

- 8 to 12 years of hands-on experience in SAP ABAP development and support.

- Expertise in problem solving, debugging, and root cause analysis, with exposure to SAP Banking Services and Transactional Banking (TRBK) highly desirable.

- Strong understanding of incident, problem, and change management processes within large enterprises or highly regulated industries such as Banking, Financial Services, Insurance, or Government.

- Knowledge of ITIL Service Management practices and operational support frameworks.

- Strong analytical, troubleshooting, and diagnostic skills with the ability to resolve complex production issues.

- Excellent stakeholder management, communication, and collaboration skills.

- Experience working in high-availability, mission-critical environments supporting business-critical applications.

- Ability to work effectively during major incidents and contribute to service restoration activities within defined SLAs.

- Exposure to operational support, monitoring, observability, and automation practices in enterprise environments. Good to have :

- Experience or knowledge in the following SAP Banking modules will be highly regarded:

- Business Partner (BP)

- Deposits Management

- Master Contract Management (MCM)

- Loans Management

- Payments Qualification: Bachelor's / master’s degree in engineering/ information systems from an accredited university.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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