IT Application Operations Engineer

About the job

Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description Roles & Responsibilities :

Provide IT infrastructure & Application operations for Manufacturing (i4.0) IT applications

- Perform Container based Application Deployments, Configurations and Hotfix installations

- Troubleshoot Manufacturing IT Application and infrastructure related incidents

- Close collaboration with Application development team, infrastructure team and Network team to provide day-to-day operations support for the application

- Onboarding Manufacturing IT application and implementing manufacturing plant specific configurations

- Perform Application and infrastructure Migrations

- Quality delivery of services committed to the customer as per the defined Service Levels and KPI’s

- Monitor system performance and ensure Application availability

- Collaboration with onsite /offshore team and customer coordinators, Stakeholders Management, Technical documentation, and Training delivery

- Ensure Customer Satisfaction, Escalation Management in the Services Delivered and Continuous improvement of services

- Provide extended support for planned Maintenance and On-Call readiness support

- Should be able to work in shifts and travel to customer location for business need

Qualifications Educational qualification: B.E/B. Tech /M. Tech /MCA Experience : 3-5 Years Mandatory/requires Skills :

Kubernetes core concepts

- Containerization  and Docker essentials

- Good knowledge of Kubernetes, Istio Service mesh

- Linux - CLI and Basic knowledge of various components work (kernel, CPU, memory, disk, network)

- Scripting (Bash and YAML)

- Experience in Containerization & Orchestration (Docker/ Kubernetes/ Rancher)

- Support for Kubernetes based projects to resolve critical and complex technical issues

- Performing application deployments & configuration on Kubernetes cluster

- Infrastructure automation and DevOps tools (Ansible/ Terraform/ Jenkins/ Argo CD)

- ITIL Service Management Framework (Incident, Change, Problem Management)

Preferred Skills :

Application and infrastructure Monitoring tools (ICINGA / Grafana / ELK ) Working experience in Rancher

Network infrastructure – (VPN, IPsec, Firewall, Load balancing setup and Security implementation)

Database Administration (Oracle / MySQL / Mongo)

IoT / IT for Manufacturing - i4.0 concepts

Working knowledge of various tools and open-source technologies

ITIL v3 / v4 Foundation certification preferred

Additional Information