Software Engineer (2-4 yrs in SugarCRM development))

About the job

About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the role: Gartner is seeking a full-time SugarCRM Developer to join our Sales Service and Corporate Engineering team. In this role, you will design and develop customized solutions within SugarCRM, taking responsibility for SugarCRM development, API customization, and debugging to introduce new features and maintain the existing codebase. What you will do:

- Analyze requirements and propose one or more solutions using SugarCRM best practices.

- Execute hands-on solution design, proof-of-concepts, development, and testing to support implementation activities.

- Design, develop, and customize SugarCRM solutions in line with business needs.

- Manage critical customer cases and ensure thorough case documentation.

- Collaborate with a cross-functional SCRUM team to maintain and enhance the SugarCRM application.

- Research and identify opportunities to apply SugarCRM best practices and guidelines to improve system scalability, productivity, and monitoring.

- Participate in code reviews, peer inspections, and technical design/specification discussions.

- Handle incidents and resolutions with a focus on root cause analysis. What you will need: Professionals with 2–4 years of hands-on experience in SugarCRM development, API customization, and debugging. The ideal candidate will have a solid background in SugarCRM, PHP, MySQL, Docker Desktop, and caching technologies such as ElastiCache and Redis. Strong analytical and problem-solving skills, ownership, and accountability are essential.

Must have:

- 2–4 years of hands-on experience in SugarCRM development, API customization, and debugging.

- Proficient in SugarCRM, PHP, MySQL, Docker Desktop, TDD (Test Driven Development) and caching solutions like ElastiCache & Redis.

- In-depth knowledge of SugarCRM applications, including configuration, scheduling, reporting, administration, upgrade and database design.

- Experience working with RESTful APIs and web services.

- Strong foundation in software development and object-oriented design. Nice to have:

- Familiarity with deployment techniques and change management processes.

- Exposure to cloud services such as AWS (EC2, RDS, Code Deploy, CloudBees, SQS, Lambda) and programming languages like Python.

- Experience in Salesforce development and relevant certifications (e.g., Salesforce Platform Developer, Administrator). Who you are:

- Bachelor’s or master’s degree in Computer Science, Information Technology, or a related field.

- Excellent communication and interpersonal abilities.

- Understanding of system scope and project objectives to ensure robust system design, build, and testing.

- Ability to work independently or collaboratively within a fast-paced AGILE-SCRUM environment.

- Eagerness to continuously improve software development skills, frameworks, and technologies.

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.  #LI-PM2 Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com .

Job Requisition ID:113258

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