Service Delivery Manager - F&A - R2R 4D

About the job

Service Delivery Manager - F&A - R2R Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description Roles and Responsibilities:

- Lead end-to-end Media Reconciliation operations across Broadcast, Digital, Print, Outdoor, and Direct Response media channels

- Own reconciliation governance, ensuring accurate invoice-to-buy matching, discrepancy resolution, buy actualization validation, and timely closure of open items, ensuring delivery against contractual commitments, SLAs, KPIs, quality, productivity, and customer expectations

- Drive resolution of complex reconciliation issues involving Agencies, media buyers, vendors, client finance teams, and agency stakeholders

- Develop strategic oversight of the Media Buy lifecycle , including buy setup, modifications, actualization, invoice receipt, reconciliation, clearance, and billing processes executed through media platforms

- Provide leadership across Media Finance operations with strong understanding of Media OTC processes including Billing, Media Receivables, Revenue Reconciliation, and dispute management

- Demonstrate strong understanding of both OTC and PTP processes and their interdependencies across agency, client, and vendor ecosystems

- Lead governance around Sequential Liability processes , client funding dependencies, vendor obligations, receivables exposure, and financial risk management

- Monitor operational performance through SLA/KPI dashboards, aging trends, reconciliation metrics, quality controls, and productivity measures

- Build and maintain strong relationships with client finance leadership, media investment teams, agency stakeholders, and vendor partners

- Lead governance reviews, business reviews, client escalations, and strategic planning discussions

- Establish robust governance frameworks around operational risk, data security, segregation of duties, financial controls, and compliance requirements

- Drive automation, digital transformation, process standardization, and continuous improvement initiatives across Media Finance operations

- Present executive-level insights, performance trends, risk assessments, and transformation roadmaps to leadership teams and client stakeholders

Qualifications Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance Certifications Certified Financial Analyst (CFA) - SkillabSkillab, Financial Risk Manager (FRM) - LinkedIn LearningLinkedIn Learning Required Skills Banking Capital Markets, Oracle ERP Applications, Performance Testing, Process Standardization, SAP Enterprise Resource Planning (ERP) Language English (Required), English (Required) Language Proficiency - Proficient - C2 Additional Job Location -

Job Type Regular Master Skill List - F&A - R2R Remote Type - Office Work Shift - Any (India) Why join Genpact? •     Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter •     Make an impact – Help global enterprises solve business challenges that matter  •     Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead •     Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  •     Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.