Senior Specialist, Business Analyst – MLR Review Capability (Veeva PromoMats)

About the job

Job Description

Senior Specialist, Business Analyst – MLR Review Capability (Veeva PromoMats)

The Opportunity

- Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

- Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

- Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

About Digital Human Health (DHH) Digital Human Health (DHH) connects technology, data, and people to enable and accelerate Human Health business across global markets. DHH supports commercial and medical teams by delivering customer-centric digital platforms, data capabilities, and technology-enabled operating models that enable flexible go-to-market approaches, actionable insights, and personalized customer experiences in a regulated environment. Within DHH, Digital Content & Customer Experience (DCCE) supports the Content Accelerator by modernizing the end-to-end content operating model. The Content & Promotional Lifecycle Automation portfolio owns the Medical, Legal, and Regulatory (MLR) review capability, centered on Veeva Vault PromoMats and its integrations across the content ecosystem, so that promotional content is reviewed and approved compliantly, efficiently, and at scale.

Role Purpose Serve as the India hub’s senior, hands-on business and technical anchor for the MLR review capability—combining Veeva Vault PromoMats administration and configuration expertise with strong business analysis to translate MLR needs into scalable, standardized, and supportable solutions across markets. Scope of Ownership & Adjacent Responsibilities Own requirements, impact analysis, and configuration recommendations for PromoMats enhancements from intake through design, build, testing, deployment, and production support. Act as the go-to expert on the current Vault setup, driving configuration clean-up, rationalization, reuse, and standardization across markets and business processes. Partner with the Product Owner/Product Manager on backlog maturity, prioritization, and release planning across configuration, integration, validation, and business readiness. Collaborate with architecture and integration teams on PromoMats touchpoints with enterprise DAM, MedComms, content platforms, and identity/access services. Flex into adjacent MLR priorities as the capability evolves, including automation and AI-assisted review opportunities, in partnership with the wider DCCE team.

Key Responsibilities PromoMats Administration & Technical Analysis Analyze and support Veeva Vault PromoMats configuration, including document types, fields, lifecycles, workflows, states, roles, permissions, security profiles, sharing settings, objects, picklists, notifications, renditions, and document relationships. Assess enhancement requests and translate business needs into functional and technical requirements, solution options, configuration specifications, user stories, and acceptance criteria. Perform impact analysis across configuration, metadata, security, workflows, integrations, reporting, and downstream processes before changes are approved. Review the existing Vault setup and identify opportunities for clean-up, rationalization, reuse, and standardization. Product & Backlog Management Mature, prioritize, and maintain the product backlog with the Product Owner/Product Manager based on business value, compliance needs, technical dependencies, and platform strategy. Write high-quality user stories covering business intent, existing configuration, proposed behavior, technical considerations, and expected outcomes. Ensure stories meet Definition of Ready with clear acceptance criteria, process flows, data/metadata requirements, security considerations, dependencies, and validation approach. Facilitate refinement, solution design, sprint planning, release readiness, and post-deployment reviews with the global cross-functional team. MLR Process & Integration Collaboration Apply strong understanding of promotional content management and MLR review to ensure system changes support compliant and efficient ways of working. Partner with business, architecture, and technical teams on integrations with enterprise DAM, MedComms, content ecosystems, identity/access services, and other connected platforms. Document current- and future-state processes, data flows, integration touchpoints, decision rules, and exception scenarios. Quality, Validation & Testing Develop and review test scenarios, test cases, and traceability to confirm configured solutions meet approved requirements. Coordinate system, regression, and User Acceptance Testing (UAT), deployment validation, and hypercare. Ensure acceptance criteria address quality, compliance, and MLR risk considerations. Documentation, Governance & Continuous Improvement Maintain current documentation in JIRA, Confluence, and SharePoint, including requirements, configuration decisions, process maps, test evidence, and release artifacts. Support end-to-end traceability across requirements, design decisions, configuration, testing, approvals, and deployment. Proactively identify opportunities to improve efficiency, scalability, and user experience in MLR review solutions and processes.

What Success Looks Like PromoMats changes are delivered with clear impact analysis, fewer defects, and minimal rework or production issues. A cleaner, more standardized Vault configuration that is easier to support and scale across markets. A well-prioritized, ready backlog that enables predictable sprint and release delivery. Full traceability and audit-ready documentation across requirements, configuration, testing, and approvals. The India hub is a trusted, go-to partner for PromoMats enhancements and support, delivering consistently and on time for stakeholders across markets.

Qualifications & Experience Education Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline required.

Experience Current Veeva Vault Administrator certification required. 7–8+ years of experience as a Business Analyst, Systems Analyst, Product Analyst, or similar role. 3+ years of hands-on experience with Veeva Vault, with strong practical knowledge of PromoMats configuration and administration. Strong understanding of pharma promotional content and MLR review processes. Experience in Agile/Scrum environments with cross-functional global teams; proficiency with JIRA, Confluence, and SharePoint. Proven ability to translate stakeholder needs into clear functional requirements and user stories, and to constructively challenge requirements with pragmatic alternatives. Experience facilitating workshops and review sessions, and supporting UAT and solution validation. Ability to work effectively across a geographically distributed team (India–Europe–US).

Preferred / Nice to Have Experience with PromoMats integrations (e.g., DAM, MedComms, identity/access services). Exposure to automation or AI-enabled capabilities in content review. Familiarity with pharma regulations, computer system validation (CSV), and audit expectations.

Key Competencies Analytical rigor and systems thinking across configuration, process, and integrations Ownership and attention to compliance and quality Clear, structured communication and documentation Collaboration and stakeholder influence across global teams

Additional location(s) Compensation Information:

Required Skills: Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing Preferred Skills:

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Search Firm Representatives Please Read Carefully  Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status: Regular Relocation:

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Travel Requirements:

Flexible Work Arrangements: Hybrid Shift:

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Job Posting End Date: 11/5/2026 *A job posting is effective until 11:59:59PM on the day BEFORE  the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.