Sr. Technical Program Manager, Alexa Smart Home

About the job

The Alexa Smart Home team is looking for a passionate, results-oriented Technical Program Manager who will be responsible for delivering engaging and innovative smart home features for our customers.

Do you enjoy the challenge and ownership that comes from driving complex, cross-functional and cross-organizational projects? Are you equally comfortable digging into business requirements, product planning, and drilling into technical architecture and design? This job may be for you!

Key job responsibilities This role requires hands-on project management skills, deep technical expertise, and excellent leadership skills. You will be responsible for collecting requirements from internal and external customers, driving projects from design to release, and managing the production launch. In this role, you will:

- Work with engineers and technical leaders to identify best practices for building resilient systems - Develop and maintain strong working relationships with technical and non-technical teams and stakeholders - Drive effective cross-functional teamwork, communication, collaboration, and commitments across multiple disparate groups with competing priorities - Participate in and support system design - Own successful delivery of large, impactful, and highly cross-functional program initiatives while simultaneously tracking a set of smaller projects - Lead and contribute to weekly, monthly and quarterly business reviews, able to create, maintain and disseminate clear and concise program updates to stakeholders across multiple organizations - Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints - Collaborate with business stakeholders to develop program and product requirements

A day in the life You will work with product and partner stakeholders to define customer facing features. You'll manage feature delivery from end to end by guiding product, engineering, QA and partners. You'll dive into customer experience, requirements, engineering plans. You'll guide the product, engineering, science and operations teams to develop experiences at the edge, in the cloud, and integrate them into consumer services.

Basic qualifications - 7+ years of working directly with engineering teams experience - 5+ years of technical product or program management experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred qualifications - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

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