Principal Technical Program Manager

About the job

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Principal Technical Program Manager

Mastercard Networks Exchange is an intelligent and scalable offering that enables transaction originators and receivers to link to different networks in the end-to-end transaction flow with just a single connection. This one connection to global and regional payment rails reduces the cost and complications of managing individual connections to multiple networks. As a trusted connectivity partner, Mastercard Networks Exchange presents a unified approach to help customers achieve economics of scale. NEX is on a transformational modernization journey, building a next-generation platform that is highly scalable, resilient, and configurable to meet the evolving needs of our growing customer base. This modern foundation will enable faster innovation, improved reliability, and greater operational efficiency as we continue to expand our capabilities.

About the role

Drives execution of an outcome from inception through successful delivery of the services or domains, or an outcome that spans multiple teams and integrations across the enterprise

Works with multiple scrum/delivery teams to build/improve ways of working and identify and mitigate risks or issues that may impact the plan

Conducts meaningful retrospectives, creates action plans to implement changes at the team level; coordinates with other TPMs in the program to align and plan potential actions to be implemented across the program

Looks across the program to identify potential system efficiencies or process improvements, and suggests proactive strategies for consideration by program leadership

Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations. Report progress to teams and senior leadership in regular cadence, potentially representing segments of or the entire program

Looked to as first point of contact for your teams or business line/service and the source of truth for status, providing the correct information and associated data about the state of the project to the right audience at the right time with the right focus

Understands the business strategy and design approaches within product, program, or domain with depth to be credible and influential with teams they work with

All about you

Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership

Experience in building large scale enterprise technical or engineering programs and products from inception to delivery and experience articulating the impact using metrics.

Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (scrum, Kanban, etc.)

Help customers and the engineering teams make trade-off decisions by considering all data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution.

Proven track record of data-driven decision making and applying continuous improvement methodologies across teams

Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization

Expertise in Payments, IaaS, PaaS, huge plus if you have expertise in CI/CD, SQL databases, microservices APIs, and distributed systems operations in a DevOps model are a plus

Technical program delivery experience

Self-motivated, intellectually curious, and ownership-driven leader who proactively identifies opportunities, challenges assumptions, and drives outcomes end-to-end. Demonstrates a builder's mindset, taking initiative to solve complex business and technical problems rather than operating as an order taker.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;

- Ensure the confidentiality and integrity of the information being accessed;

- Report any suspected information security violation or breach, and

- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.