Senior Specialist, Global Product Management

About the job

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Global Product Management

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

In Mastercard Services division, we go beyond payments. We deliver cutting-edge solutions that help businesses, financial institutions, and governments unlock growth and manage risk. By combining deep industry expertise, advanced technology, and data-driven insights, we enable smarter decisions and better outcomes worldwide.

We are part of a cross-functional team under Financial Crime Solutions (FCS) overseeing solutions that are dedicated to safeguarding businesses and consumers from various financial crimes. Product management collaborates with SMEs, Product Enablement, Data Science, Operations, and Engineering partners to launch solutions that detect and prevent financial crime, with advanced technologies, data analysis techniques and industry best practices to identify suspicious patterns, behaviours, and transactions on a global scale.

Our team collaborates with banks and regulators to strengthen compliance and stay ahead of evolving threats. Fighting money laundering requires a united effort. Our mission? Improve detection, enhance compliance, and keep innovating to protect the financial system.

Join us and be part of a global team shaping the future of commerce.

Role Overview

The Anti-Money Laundering (AML) Solutions Product Management team is looking for a Senior Specialist, Global Product Management to help drive delivery of our product roadmap and strategy by consistently innovating and problem-solving. The ideal candidate is passionate about helping our customers to reduce financial crime, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

The AML Solutions portfolio spans a variety of launched and new capabilities, helping Financial Institutions strengthen anti-money laundering controls through advanced analytics, network insights and data driven intelligence. By monitoring activity across the Mastercard network, we provide timely notifications to help institutions take action.

This role presents a unique opportunity to contribute to the ongoing success of our solutions, by providing valuable product support, and help shape the next phase of development on our AML Solutions roadmap. Through collaboration, strategic analysis and innovative thinking, this role will help strengthen our position in the market and provide unique learnings in an ever-evolving landscape.

Role

• Drive product initiatives through the Studio framework, supporting ongoing innovation and enhancement delivery for AML Solutions from concept to commercialization.

• Support Product Owners in the development of AML product strategies and roadmaps for new and enhance products. Strive to take them to new markets and new customer segments and support expansion plans with clear value to address key customers.

• Execute test & learn experimentation to ensure that the end user and customer experience is continuously optimized. Support creation of design specifications for product enhancements to Product development.

• Work closely with Regional, Product Management and Product Enablement teams to account for customer and end users feedback. Understand their wants and needs, analyze trends and translate into the product roadmaps where prioritized.

• Conduct research and data analysis to feed in and support initiatives relating to idea generation, concept validation framing, go-to-market strategies and/or business case development.

• Take accountability for the delivery of key product enhancements and partner with Guild members to deliver (e.g. CX&D, Product Management – Technical).

• Understand the Software Development Lifecycle and surface any barriers or obstacles to deliver capabilities on time and budget. Proactively communicate situation and proposed solutions to senior management.

• Leverage data & dashboards to quickly identify Product performance challenges, making recommendations on proposed action plans.

• Participate with stakeholders in cross-functional teams (e.g. Data Science, Engineering, Product Operations) in the development of business requirements to achieve Product objectives.

• Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework.

• Understand our target markets and the relevant regulatory requirements to build a closer relationship with our customers and partners.

Works with Issuers and Partners to create positive experiences for cardholders.

All About You

• Relentless focus to drive strong customer outcomes by understanding and promoting the suite of AML Solutions.

• Take a data-driven approach to product enhancements, identifying opportunity areas and contributing to the Product roadmap, prioritizing work to deliver against key areas of focus.

• Good understanding of global financial crime challenges and how we can support to tackle them, in AML Compliance is an advantage.

• Enjoy working and building relationships in multicultural matrix organization.

• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences. •  Have strong written and verbal communication skills in order to clearly articulate and simplify complex topics.

• Understand Mastercard’s business model and take key financial or commercial factors into consideration to positively influence revenue delivery and cost efficiency.

• Incorporate an understanding of the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.).

• Leverage working knowledge of Mastercard business, systems, products and customer requirements in making fact-based business and product decisions.

• Actively partner with the Guilds to create best practices within the Program with a focus on driving continuous improvement in the Program’s operating model and make proposals to Program leadership on enhancement opportunities.

• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences.

• Lead by example with hands-on approaches to demonstrate product management excellence and share best practices.

• Demonstrate and drive Mastercard Way behaviours through their behaviour, (e.g. customer and stakeholder interactions).

• Strong communication skills to build and maintain strong internal and external relationships.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

- Abide by Mastercard’s security policies and practices;

- Ensure the confidentiality and integrity of the information being accessed;

- Report any suspected information security violation or breach, and

- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.