Technical Delivery Manager

About the job

"ABOUT US:   LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, handle risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia PaDecific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:   People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives.  We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and exciting experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and exciting opportunities for everyone to broaden and deepen their skills and expertise.

PROGRAMME SUMMARY:   LSEG are embarking on a large transformation programme to streamline and optimise our current capabilities, and to deliver next-generation, industry-standard Financial Crime (FC) processes, technologies and tools to support our Customer and Third-Party onboarding. While continuing to meet internal stringent policies and our external obligations, this programme shall introduce new ways of working and standards, drive efficiencies and transforme the way we deliver value towards customer journey lifecycle at LSEG.

ROLE PROFILE:    A fantastic opportunity for a proven and experienced Technical Delivery Manager with a background in Know Your Customer (KYC), Customer Due Diligence (CDD), Financial Crime (FC), Anti-Money Laundering (AML), Sanctions, Transaction Monitoring and Regulatory Transformation, to lead and support the delivery of key technology initiatives underpinning the FC Transformation programme.  The successful candidate will operate at the intersection of business, technology and programme delivery, driving requirements definition, collaborator alignment, execution governance and change implementation. This individual will act as a trusted partner to business leaders, technology teams, architects, vendors and programme leadership, ensuring the successful delivery of strategic and regulatory initiatives through the full delivery lifecycle.

RESPONSIBILITIES  Lead Business and Technology Transformation

- Partner with business, operations, risk and technology stakeholders to define strategic objectives, business requirements and delivery outcomes.

- Analyse business processes, operating models, systems and data flows to find opportunities for optimisation and transformation.

- Lead requirements definition activities including workshops, process mapping, user story development and acceptance criteria definition.

- Ensure business requirements are traceable through design, testing and implementation.  Drive Delivery Excellence

- Lead end-to-end delivery of complex technology initiatives from discovery through implementation.

- Develop delivery plans, manage dependencies and ensure alignment across multiple teams and workstreams.

- Identify and proactively manage risks, issues and delivery challenges.

- Monitor progress against achievements and ensure successful execution of programme commitments.

- Champion Agile delivery approaches, selecting the most appropriate methodology for each initiative.  Build Strong Partnerships

- Act as a trusted advisor to business and technology stakeholders.

- Facilitate alignment across teams with differing priorities and objectives.

- Provide clear communication and regular reporting to programme leadership and senior stakeholders.

- Influence decision-making through data-driven insights and thoughtful recommendations.  Lead High-Performing Teams

- Manage, coach and develop a team of Business Analysts and delivery professionals.

- Create an inclusive environment where individuals can grow, develop and perform at their best.

- Support career development, succession planning and capability building across the team.

- Ensure resources are effectively allocated to meet programme and organisational priorities.  Deliver Sustainable Technology Solutions

- Collaborate with architecture, engineering and product teams to design and implement scalable solutions.

- Support delivery of Financial Crime technology capabilities including onboarding, KYC, CDD, screening, monitoring and reporting solutions.

- Ensure solutions align with governance, security, data and regulatory requirements.

- Promote continuous improvement and adoption of standard methodologies across delivery teams.  Enable Data-Driven Decisions

- Partner with data, reporting and engineering teams to define information requirements and reporting solutions.

- Support delivery of management information, operational insights and performance reporting.

- Ensure data quality, integrity and consistency across delivered solutions.

What You'll Bring   Experience

- Significant experience leading business analysis and technology delivery within Financial Services, Risk, Compliance or Financial Crime domains.

- Demonstrated success delivering large-scale business and technology transformation initiatives.

- Experience leading and developing teams in a people management capacity.

- Experience working with senior stakeholders across business, operations and technology organisations.

- Proven ability to manage multiple priorities in a complex, fast-paced environment.  Knowledge & Skills

- Strong understanding of Financial Crime processes including KYC, Customer Due Diligence, Sanctions Screening and Transaction Monitoring.

- Excellent business analysis, process improvement and requirements management capabilities.

- Strong project and delivery management experience, including planning, dependency management and governance.

- Ability to simplify complex problems and translate business needs into practical technology solutions.

- Strong communication, presentation and stakeholder management skills.

- Experience working within Agile, Waterfall or hybrid delivery environments.

- Knowledge of enterprise technologies, data platforms, workflow solutions and system integrations.  Preferred

- Experience delivering Financial Crime technology platforms, in-house built solutions around customer

- Professional certifications in Business Analysis, Agile, Project Management or Product Management.

- Experience working across global teams and multiple time zones.

Why Join Us?   This is an opportunity to shape the future of Financial Crime technology at LSEG, leading critical transformation initiatives that improve customer experience, strengthen controls and support global regulatory obligations.  You will have the opportunity to lead talented teams, influence strategic decisions and drive delivery of solutions that create meaningful business impact across the organisation.

We're proud to have been recognised as a Great Place to Work® in India ‘25

Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.